
“We Run So You Don’t Have To”Sign Up Now! To Book Your Runner.
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“London’s #1 Trusted Partner for 24/7 Shopping & Errands”Need help right now? We’re available 24/7.From grocery runs and everyday errands to instant deliveries and last-minute collections, My Runner App has you covered in Islington, Camden & Westminster. Whether it’s shopping bags or a letterbox-sized parcel, we bring it straight to your door fast, reliable, and hassle-free.No apps. No forms. Just reach out and we’ll handle it Simples! 😊⸻How It Works?
Send us a WhatsApp message with:
• Pick-up location (full address & contact number)
• Drop-off location (full address & contact number)
• A photo of the package (if letterbox-sized, optional)
• What you need done (e.g. shopping list, groceries, purchase, or storage help)
• Delivery fee (paid in cash at pick-up)We’ll confirm your request, assign a runner, and update you when it’s on the way.Once collected, you can track My Runner LIVE through WhatsApp until it’s delivered.⸻Track an Order
Call or email with your Order Number (or attach the reference in your email):
📞 +44 7831 687577
📧 [email protected]⸻Trusted by Customers Across London!Want to work for My Runner? scroll down until you see the red tab.

My Runner – 24/7 Errand & Delivery Service in LondonAt My Runner, we provide fast, reliable, and discreet personal assistant and courier services operating exclusively across Islington, Camden, and Westminster. From urgent grocery runs, same-day shopping, and letterbox deliveries to pick-ups, drop-offs, and trusted errands, our dedicated runners are here to get it done — professionally and on time.Whether it’s a quick errand, last-minute collection, or full-day support, we’re available 24/7 to make life easier. Professional. Private. On Time. Every Time.

💼 Services & Pricing- Basic Errand / Pick-Up (within 30 mins) – £10–£15- Standard Errand / Pick-Up (30–60 mins) – £20–£25- Problem-Solving Errand + Labour (Moving, fixing, packing) – £50–£70 per hour- Multi-Shop & Delivery (any store – cost of goods not included) – £20–£30- Cash / Small Item Delivery – £20 + 10% fee (for verified larger amounts) ✅ Perfect for resellers- Instant Pick-Up / Drop-Off
Exchanges – £15–£25 (depends on distance & urgency)- Late-Night Service (after 11:50 PM) – +£5 night premium added to all jobs- Extended / Multi-Stop Runs – £25–£40 per job💡 Travel Costs: £3–£10 extra depending on location💳 Payment Options: Cash on delivery or bank transferDigital Bank Transfers will be subject to a small admin fee%.

What We Do?At My Runner, we offer professional, 24/7 runner and delivery services across London. Whether it’s groceries, parcels, urgent essentials, or last-minute pick-ups, we handle it so you don’t have to.Our Services Include:
• 🚗 Safe Transport & Pick-Ups – Packages, documents, or personal items delivered securely by our Delivery Team.
• 🛍️ Shopping & Errands – Groceries, essentials, pharmacy items, clothing, or anything you need
• 💷 Cash or Transfer Delivery – Fast, confidential deliveries paid in cash or via bank transfer
• 📦 Instant Pick-Up & Drop-Offs – Quick exchanges or urgent deliveries handled efficiently
• ⏰ Late-Night & Emergency Runs – Available any time, even 3 AM
Become a Runner / Delivery PartnerJoin My Runner App and start earning by helping people with deliveries, errands, and more.How to apply:
1. Send the following to: [email protected]
• A valid photo ID (passport, driver’s license, or national ID)
• Proof of address (utility bill, bank statement, or official letter)
• A selfie for verification
2. Verification: We’ll review your documents and get back to you.
3. Quick interview: A short 5-minute call or chat may follow to confirm your details.Once approved, you’ll be ready to start earning with flexible hours and instant payments!

My Runner – Legal Information
Last Updated: 28/08/2025
Welcome to My Runner. This page brings together our Terms & Conditions, Privacy Policy, and Refunds & Service Policy so everything is clear in one place.
Quick Links
Terms & Conditions
Privacy Policy
Refunds & Service Policy
Company Information
Contact Us
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1. Terms & Conditions
1.1 What We Do
• We provide instant delivery, errands, and shopping services across London.
• Customers can send us a shopping list and join live via WhatsApp or video for item selection.
• We coordinate services — providers (runners, drivers, cleaners) are independent contractors.
• We act as the trusted bridge between you and them.
1.2 Payments
• You pay My Runner in advance.
• We hold funds on trust, pay providers on your behalf, and retain our admin fee.
• Admin fees are non-refundable once the service starts.
1.3 Using Our Service
• Place an order by WhatsApp with pickup details, instructions, and shopping list.
• Stay available for live communication (WhatsApp/video).
• Relax while the provider completes the task.
1.4 Customer Responsibilities
• Provide clear instructions and safe, legal requests.
• Ensure you are available at pickup/delivery points.
• Approve purchases during live communication when shopping.
• Do not use the service for illegal, unsafe, or restricted items.
1.5 Independent Providers
• All providers are independent contractors.
• My Runner coordinates only and does not employ or supervise them directly.
• We are not liable for delays, damages, or no-shows by providers, though we will help mediate disputes.
1.6 Cancellations
• Before a provider is assigned: full refund (including admin fee).
• After assignment but before service starts: partial refund (provider costs deducted, admin fee may be retained).
• Once service has started: refunds only if not completed due to our or the provider’s fault.
1.7 Liability
• Our total liability is limited to the amount you paid for the service.
• We are not liable for indirect losses (e.g., loss of profit, business, or opportunities).
• Nothing limits liability for fraud, personal injury, or any rights that cannot be excluded under UK law.
1.8 Governing Law
• These Terms are governed by the laws of England & Wales.
• Disputes are subject to the courts of London, UK.
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2. Privacy Policy
2.1 Data We Collect
• Contact details: name, phone, WhatsApp, email.
• Service details: shopping list, pickup/delivery addresses, instructions.
• Communications: WhatsApp chats, live video (if used), photos for service confirmation.
• Payment details: amounts paid, admin fee, transfer records.
2.2 How We Use Data
• To coordinate and deliver services with providers.
• To maintain live contact during services.
• To process payments and keep proper accounts.
• To resolve disputes and manage refunds.
• To comply with legal/tax requirements.
2.3 Legal Bases (UK GDPR)
• Contract – to deliver the service you request.
• Legal obligation – to meet tax/accounting requirements.
• Legitimate interests – to manage bookings and resolve disputes.
• Consent – if you opt-in to marketing (none without consent).
2.4 Retention
• Order/payment records: 6 years.
• Messages/photos: normally deleted after 12 months unless linked to disputes.
• Marketing preferences: until you unsubscribe.
2.5 Your Rights
• Access, correction, or deletion of your data.
• Restrict or object to processing.
• Withdraw consent to marketing.
Contact us at [email protected] to exercise these rights.
2.6 Security
• We use reasonable safeguards.
• WhatsApp and video calls are third-party apps with their own privacy terms.
2.7 Complaints
• If unhappy, contact us first.
• You may also contact the ICO (Information Commissioner’s Office): www.ico.org.uk
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3. Refunds & Service Policy
3.1 Payments & Funds Handling
• You pay My Runner. We hold funds, pay the provider on your behalf, and keep only our admin fee.
• Admin fees are non-refundable once a service begins.
3.2 Refunds
• Before assignment: full refund.
• After assignment: partial refund (provider costs may be deducted).
• Once service begins: refunds only if the service is not completed due to our or the provider’s fault.
• Refunds processed within 7 working days.
3.3 Exclusions
Refunds will not be given for:
• Change of mind after shopping has started.
• Items unavailable or out of stock (substitutions can be approved live).
• Delays caused by traffic, weather, or external events beyond our control.
3.4 Disputes
• Raise concerns immediately via WhatsApp or email.
• We will mediate between you and the provider fairly.
• Refund or credit decisions are at our discretion.
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4. Company Information
My Runner is a trading name of:
MKL Properties & Finance Ltd
Company No: 15890534
Registered Office: M K L House, 242 Archway Road, London, England, N6 5AX
Status: Active private limited company, incorporated 12 August 2024.
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5. Contact Us
Have questions or issues? Contact us:
📧 Email: [email protected]
📞 Phone: +44 7831 687577
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By using My Runner, you confirm you have read, understood, and agree to these combined Terms, Privacy, and Refunds & Service Policies.


📍 London-Based • Est. 2025
100% Reliable | Same-Day Delivery |Contact 💬 With Live WhatsApp SupportMy Runner is a trading name of MKL Properties & Finance Ltd (15890534).
We act as a coordinator only – customers pay us on trust, we pay providers, and retain only our admin fee.
Registered Office: M K L House, 242 Archway Road, London, England, N6 5AX.
